DELIVERY, STORAGE & THAWING
Catte House frozen meats and other frozen products should be placed in the freezer upon delivery. Your shipment contains dry ice (often dissipated by the time of arrival) to keep products frozen during transit.
If there is any dry ice left in the shipping container, avoid contact with your bare skin. Use gloves or oven mitts to dispose of it or simply leave the dry ice in the container and allow it to dissipate naturally.
It is normal for all of the dry ice to have dissipated by the time you receive your shipment. Your products should be frozen or chilled when you open the package.
If you have questions about your order, contact Customer Service at 954-644-1085, weekdays 10 am to 6 pm EST.
Most of our products are individually vacuum-sealed and flash-frozen fresh to capture natural juices and flavor. We recommend keeping your freezer at 0°F or below and following these guidelines:
Up to12 months.
Catte House products should always be thawed on a dish in the refrigerator in the vacuum-sealed package unless otherwise directed. This is the safest way to thaw food, and it allows the product to retain all of its natural juices, which are essential for exceptional flavor. Never thaw products at under hot water.
Smaller items, such as steaks, chops and will usually thaw within 24 hours in the refrigerator. Larger products, such as roasts may take 48-60 hours to fully thaw in the refrigerator. A general guideline is 5-6 hours per pound.
Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.
NOTE Sometimes the vacuum - package will leak while the product is thawing due to small pinholes that can occur during freezing and/or shipping. As long as it remained frozen and was refrigerated while thawing, this is not a concern; however, we recommend using a baking dish or pan to catch fluids.